Each SquaredUp DS instance should have only oneSquaredUp DS license key installed. This is usually either a trial license, or - after purchasing SquaredUp DS - the Primary Production license. You may have both a Primary and a trial license installed, for example, if you are trialing new features while considering a license upgrade.

To check which license is being used by an instance of SquaredUp DS, open SquaredUp DS on a particular server by using the localhost address on the server itself or using the server name in the URL, for example https://SquaredUpServer/SquaredUpv5/

1. In SquaredUp DS click on the right-hand menu ☰ and then on system.
2. Click on licensing .

Here you can remove a license, but if you accidentally remove the active license you may not be able to access SquaredUp DS again without contacting SquaredUp Support.

Types of licenses

Activation keys are normally valid for a limited number of activations.

Your Primary Production license key can only be activated once.

If you uninstall and reinstall on the same server and you originally carried out an offline activation (as described in How to activate your license offline (manual activation))then you can reuse the same .bin file by browsing to <SquaredUpURL>/InstallLicense. The .bin file cannot be used on a different server.

How to activate your license

If you need any help please contact SquaredUp Support with the activation key.

You need a license activation key to install SquaredUp DS for Azure. You will have received this by email following your purchase or free trial. If you do not have an activation key please contact SquaredUp Support.

SquaredUp DS license keys have a text prefix followed by 5 groups of letters and numbers:

type-prefix-aaaaa-bbbbb-ccccc-ddddd-eeeee

For example:

SQUP-PRIMARY-abc12-def34-ghi56-78jkl-90mno

That's fine, you can perform a manual or offline activation on another computer that has got internet access and then copy the .bin activation file onto the server. See How to activate your license offline (manual activation).

The activation key being used is not valid for the version of SquaredUp DS.

Please contact SquaredUp Support with details of the problem and the activation key.

Some license activation keys (such as for technical preview releases and evaluation licenses) are only valid for a limited time period. Contact SquaredUp Support to obtain an up-to-date activation key.

For other renewable licenses you will normally be able to renew your license before it expires. As part of this renewal process, SquaredUp DS will update your existing license with the new subscription term, so you can simply reactivate your license for the changes to take effect.

How to reactivate your license

If your license expires before you are able to renew then you may be sent a new license activation key, which you should paste into the activation screen to activate the new key, when prompted when you open SquaredUp DS.

How to activate your license